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About Etisalat Afghanistan

Etisalat Afghanistan is 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in ...

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Etisalat Afghanistan News

Etisalat Launches the Second Phase of its Tree...

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Kabul – 26 December 2017 As a part of its loyalty program, Etisalat Afghanistan gave away a brand new 2016 Toyota Corolla to a lucky customer on 26 December 2017. Fareedullah a reside...

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Etisalat Customers Embark for Umrah

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Etisalat 9th Annual Quran Recitation Contest Concludes

Kabul –14th June 2016The 9th annual Quran recitation contest, organized by Etisalat, came to an end on 13th June. To mark the closing of the contest, a ceremony was held in Kabul and was attended by d...

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Etisalat Blood Donation Campaign

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Etisalat Embarks on Ramadan Food Distribution Program

Kabul – 14th June 2016As a part of its Corporate Social Responsibility and to mark the beginning of the holy month of Ramadan, Etisalat Afghanistan launched its Food Distribution Program in Kabul. Thr...

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Etisalat Afghanistan Launches 4G LTE in Mazar-e-Sharif

Etisalat Afghanistan Launches 4G LTE in Mazar-e-Sharif Balkh- On 28th December 2020, Etisalat Afghanistan launched its 4G LTE services in Balkh province. The launch ceremony was held in Etisalat`s M...

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Etisalat Afghanistan Launches 4G LTE in Kandahar

Etisalat Afghanistan Launches 4G LTE in Kandahar On 26th July 2020, Etisalat Afghanistan launched its 4G LTE services in Kandahar province. After Kabul and Jalalabad, Kandahar is now officially the t...

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Etisalat Provides School Books for Students

Etisalat Provides School Books for Students Kabul – July 5, 2020 As a part of its corporate social responsibility and in support of MoE`s Alternative Education Program, Etisalat has introduced a new...

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Etisalat Annual Quran Contest

Etisalat`s Annual Quran Contest Concludes Kabul - The 15th round of Etisalat`s Annual Quran Contest came to a successful end on 25 March 2022. The closing ceremony of the contest was held in the Nat...

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Etisalat Afghanistan News
Etisalat Launches the Second Phase of its Tree...

Kabul – 14 April 2019 The second phase of Etisalat`s Tree Plantation Campaign was launched on 14 Ap...

Read more

Etisalat Afghanistan News
Etisalat sets new record as first Middle East...

Most valuable portfolio brand in the MENA region for the 3rd year in a row Remains the most valua...

Read more

Etisalat Afghanistan News
Youth to Business Forum

As a part of its resolution to provide Afghan youths with opportunities to create positive impact th...

Read more

Etisalat Afghanistan News
Etisalat Gives Away a Brand New Toyota Corolla...

Kabul – 26 December 2017 As a part of its loyalty program, Etisalat Afghanistan gave away...

Read more

Etisalat Afghanistan News
Etisalat Customers Embark for Umrah

Kabul – 28th February 2017 As a part of its social responsibility, Etisalat through its loyalty pro...

Read more

Etisalat Afghanistan News
A dream come true – Etisalat customer wins...

Kabul – 26 July 2016 Etisalat celebrates empowering one million data users utilizing its network, a...

Read more

Etisalat Afghanistan News
Etisalat 9th Annual Quran Recitation Contest Concludes

Kabul –14th June 2016The 9th annual Quran recitation contest, organized by Etisalat, came to an end ...

Read more

Etisalat Afghanistan News
Etisalat Blood Donation Campaign

Kabul – 1st June 2016As a part of its commitment to support Afghans and to meet the daily needs of A...

Read more

Etisalat Afghanistan News
Etisalat Embarks on Ramadan Food Distribution Program

Kabul – 14th June 2016As a part of its Corporate Social Responsibility and to mark the beginning of ...

Read more

Etisalat Afghanistan News
Etisalat Afghanistan Launches 4G LTE in Mazar-e-Sharif

Etisalat Afghanistan Launches 4G LTE in Mazar-e-Sharif Balkh- On 28th December 2020, Etisalat Afgh...

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Etisalat Afghanistan News
Etisalat Afghanistan Launches 4G LTE in Kandahar

Etisalat Afghanistan Launches 4G LTE in Kandahar On 26th July 2020, Etisalat Afghanistan launched i...

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Etisalat Afghanistan News
Etisalat Provides School Books for Students

Etisalat Provides School Books for Students Kabul – July 5, 2020 As a part of its corporate social...

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privacy policy

Privacy Policy

This Privacy Policy for Etisalat Website (www.etisalat.af) is to be read and used in connection with the Terms & Conditions which are also published on this website. This privacy policy has been formulated to assist Customers /Users to understand how their personal information will be treated by Etisalat when they visit the website, as Etisalat’s objective is to make available a good experience and quality service to all Customers and /or Users. Please note that Etisalat may amend this policy from time to time without prior notice. Users/ Customers are advised to check this Policy on regular basis. Collection of Personally Identifiable Information Whenever a User visits Etisalat Website, the server used by Etisalat Web Host will make a record of User IP Address, the date and time of User visit, the type of Internet Browser User uses and the URL of any web site which referred User to Etisalat Website. Unless otherwise stated Cookies used (if any) in any part of Etisalat web site will not be deployed for collecting personally identifiable information. As General information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. User may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of User computer system). Therefore, User may not be able to utilize or activate certain available functions in Etisalat Website. Types of Personally Identifiable Information Collected At times, Customer may be required to give her/his personally identifiable information including, but not limited to, Customer name, gender, age, identity document number, telephone number, fax number, home address, email address, credit card information, bank account number, education level, occupation, household income, interests and activities etc. Refusal to provide such information may deny Customer's access to certain parts of Etisalat web site, or may render Etisalat unable to handle any application or request Customer is making, or may otherwise defeat the objectives of the visit. If Customer is under the age of 21, consent from a parent or guardian is required. Use of Personally Identifiable Information Collected Specific purposes for which User personally identifiable information may be used are set under Etisalat Website Terms & Conditions. Direct Marketing/Market Research If Customer has once given to Etisalat personally identifiable information, Customer may receive from Etisalat or from its affiliated companies from time to time telephone calls, email, and short message and direct mailings containing promotional materials or market research/surveys. If Customer does not want to receive them, please write to: Etisalat Customer Care Head Office, Ihsan Plaza, Sher-e-Naw, Kabul, Afghanistan myetisalat@etisalat.af Etisalat Customers may be asked to indicate their particular preference before signing up for any of Etisalat services. On-line Services, Etisalat Website may have on-line stores or service providers hosted within the web site, which are operated by third party merchants. If Customer wants to use or order any services or products from any of them, please note that any information Customer provides, once transferred to the relevant merchant, is beyond Etisalat’s control. Additionally Etisalat may also request information on several elements of Customer Service. User feedback is vital, appreciated and enables Etisalat to enhance the Quality of Customer Service Etisalat provides. Retention of the Information A Customer’s personally identifiable information which is given to Etisalat via Internet during the subscription process will be retained for a reasonable period after termination of the subscription. Disclosure of Information User/Customer information may be shared with, or transferred to Etisalat, its subsidiaries and affiliated companies. For details, please refer to Etisalat Website Terms and Conditions published on this website. Access to and Correction of Information If a Customer wants to access and/or correct her/his personally identifiable information, which Customer has given to Etisalat via Internet, Customer may write to (email address). Etisalat may charge Customer a reasonable fee for each successful access current from time to time. However, such fee will be waived if the access is necessary to make a genuine and reasonable correction. Links to other sites Etisalat Website may contain links to other sites. Emirates Telecommunications Corporation - Etisalat is not responsible for the data collection practices and/ or the privacy policies of any such sites. Security Etisalat employs techniques to secure the Etisalat Website. It is worth noting that such techniques do not guarantee that use of the Etisalat Website is invulnerable to all security risks, nor does Etisalat make any warranty, guarantee, or representation that use of the Etisalat Website is protected from all viruses, worms, and other vulnerabilities.

Terms and Conditions

Terms and Conditions

1 - INTRODUCTION These terms and conditions have been issued in accordance with Federal Act No. 1 for 1991 in respect of Emirates Telecommunications Corporation. These Terms and Conditions shall govern Etisalat Website(www.etisalat.af) and the Services provided under this website by Emirates Telecommunications Corporation, "ETISALAT" referred to as ‘Etisalat Online Services’. Natural as well as juridical persons are eligible to become "Customer" of the Etisalat Website under these Terms and Conditions. In relation to the provision of Services and supply of Products by Etisalat Website, Customer of Etisalat Website shall observe and be bound by Etisalat Conditions applicable to each particular Service and/or Product which Conditions shall be deemed an inseparable part of these Terms and Conditions. Customers shall be deemed to have accepted and agreed to be bound by these Terms and Conditions immediately upon clicking and using this website. However, when a Customer elects to transact on Etisalat Website for any of Etisalat Services or Products, that Customer shall be deemed to have agreed to be bound by the Terms & Conditions contained herein along with Etisalat terms & conditions applicable to that particular service. This Introduction constitutes an integral part of these Terms and Conditions. 2 - DEFINITIONS & INTERPRETATIONS In these Terms and Conditions, unless the context requires otherwise, the following word(s) and terms shall have the meanings attributed to them: EtisalatWebsite: shall mean Etisalat owned website with the URLwww.etisalat.af offering informational content and online transactions with Etisalat on products and services specified therein (hereinafter referred to as Etisalat Website). EtisalatWebsite Services & Products: shall mean sale and/or rent of all Products and Services provided by ETISALAT or any Etisalat products and services offered and allowed online business through Etisalat Website. Etisalat Website Registration Process: shall mean the process specified for registering customers to transact business through Etisalat Website as amended by Etisalat from time to time. Etisalat Applicable Terms and Conditions: shall mean the relevant Etisalat Terms and Conditions particular to any Service or Product offered through Etisalat Website. Customer: shall mean the Etisalat Website registered customer(s) Application form: shall mean the form(s) made available on Etisalat Website for applying to the Etisalat service(s) or products. User: shall mean any online visitor who visits Etisalat Website Order Form: shall mean the Web pages accessible at the Etisalat Website containing details of services available for: selection by and/or allotment to the Customers and, submission by the Customer as part of the process of application after the customer has made and verified the selection. Order Form Confirmation: shall mean the Web pages accessible at the Website marked with the references "Order Form Confirmation" containing a summary of the details of the Services and Products ordered and Charges payable. Registration Form: shall mean the Web pages accessible at the Website marked with the reference "Registration Form" for the Customer to fill in Customer's personal, billing and delivery information and for the submission by the Customer for the completion of Etisalat Website Registration process, where applicable. 3 - DISCLAIMER While Etisalat uses reasonable efforts to include accurate and up-to-date information on this web site, Etisalat makes no warranties or representations as to its accuracy. Etisalat Website Service and Products are provided "as is" without any warranties or representations of any kind whether express or implied, arising by law or otherwise, including without limitation any implied warranty of merchantability or fitness for a particular purpose or non-infringement or any implied warranty arising out of course of performance, course of dealing or usage of trade. 4 - LIABILITY Notwithstanding any thing to the contrary in these Terms and Conditions, Etisalat shall have no liability for any direct, incidental, special or consequential damages or any loss of revenue or profits arising under or with respect to Etisalat Website and Etisalat Online Services, even if Etisalat has been advised of the possibility of such loss. If a Customer/User is not satisfied with any portion of Etisalat Website, Service or Products or any of these Terms & Conditions, that Customer's/User’s sole and exclusive remedy is to discontinue using Etisalat Website. In particular Etisalat shall not be liable to any Customer(s) for any delay in providing or restoring Etisalat Website and related Services & Products nor for loss or damage(s) and /or any loss of data howsoever caused including without limitation, non-delivery, misuse or mis-delivery or of any interruption, suspension, or termination of service, or for the contents, accuracy or information or resource made available or received or transmitted through the Etisalat Website, Services & Products. 5 - LINKS TO OTHER WEBSITES Etisalat is not responsible for any linked sites posted in Etisalat Website. The linked sites are for Customer convenience only. Customer/User understands and acknowledges that any access to such sites is at Customer’s/User’s own risk. Etisalat does not control such sites, or the information contained therein. Etisalat is not liable for any loss or damage that the Customer may sustain as a result of any reliance or use of such sites or the information therein. 6 - PAYMENT RULES Subject to Etisalat Applicable Terms and Conditions, Etisalat shall be entitled to debit the Customer's credit card account or recover by any other means any amount including any upfront payment due on any Service or Product offered through Etisalat Website. Customers are required to pay Etisalat all other charges as indicated in Etisalat Applicable Terms and Conditions or as otherwise determined by Etisalat. Etisalat shall have the right to charge a reasonable fee for the processing of any personal data access request. All requests for access to or correction of personal data or information regarding policies and practices and types of personal data held should be in writing and be addressed to: myetisalat@etisalat.af 7 - MODIFICATION OF SERVICES Etisalat reserves the right to change and / or amend online services, Services and/or Products offered or delivered to the Customer from time to time. Furthermore Etisalat reserves the right to discontinue all or part of Etisalat Online Services, Services and Products without any prior notice. 8 - REPRESENTATIONS AND WARRANTIES Customer represents and warrants that: where the Services or Products applied for involve only network subscription by using the Customer's own mobile telephone handset, that he is the sole and beneficial owner of the mobile telephone handset and has the absolute right, title and interest in that handset and that no other party has any interest therein. all information provided by the Customer in the Application Form(s) are true and complete; he/she is a Afghan national or a resident of Afghanistan or a visitor aged 21 or above and a holder of a valid credit card, the details of which have been entered into the Etisalat Online Services Registration Confirmation Form. Customers aged 18 and above but under 21 must submit a parental or Guardian guarantee together with their Registration Confirmation Form. Customer will indemnify Etisalat in full against all direct or indirect loss, damages, claims, demands, proceedings, costs and charges howsoever arising out of the Customer's breach of any representation, warranty or undertaking set out in these Terms and Conditions. The provisions of this Para shall survive termination of the Etisalat Website Terms& Conditions. Breach by Customer of any warranty or representation will entitle Etisalat to terminate all Services and Products to that Customer with immediate effect and claim any contractual and statutory damages for such breach. 9 - CHANGE OF ADDRESS Subject to Etisalat Applicable Terms & Conditions, Customers may change their address on line at any time. However the loss or delay of any mail/ correspondence which might have been dispatched prior to the change shall be at the sole risk and responsibility of the Customer. 10 - AMENDMENTS Etisalat reserves the right to change, amend or reproduce these Terms and Conditions or any document related to Etisalat Online Services, Etisalat Services and Products from time to time as it may deem fit. Any such change, amendment or reproduction shall immediately bind the Customer from the date on which it is posted on Etisalat Website. 11 - CUSTOMER'S RESPONSIBILITIES Subject to Etisalat Applicable Terms and Conditions, Customer shall protect the secrecy of the password assigned to him/her at all times and shall ensure that the same is not revealed or disclosed in any manner whatsoever to any person or persons whomsoever. Customer shall be fully and solely responsible for and shall bear all charges, losses, and damages arising from any use of his or her / user identification and/or password, howsoever arises. Customer shall at all times use only his own ID password for accessing Etisalat Online Services. The Customer may change his/her password from time to time to ensure security. Customer shall, when accessing any other network through the Service, comply with the rules appropriate for that network. Subject to Etisalat Applicable Terms and Conditions and in consideration of Etisalat allowing the Customer access to Etisalat Website services, the Customer agrees: not carry out or allow any intellectual property right(s) infringement(s) ; not to use Etisalat Online Services Customer's access for any illegal, improper, obscene or defamatory purpose or any purpose which is prohibited by law, these Terms and Conditions or other Etisalat regulations; not to publish, post, upload, distribute or disseminate any inappropriate, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information not to upload materials, information or files that contain software or other material protected by intellectual property laws (or by rights of privacy) unless customer owns or controls the rights thereto or have received all necessary consents to do the same; not to upload materials, information or files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another; not to violate any code of conduct or other guidelines which may be applicable for any particular Etisalat Service; not to use the Etisalat Services in any manner which could damage, disable, overburden, or impair any Etisalat Service or the network(s) connected to any Etisalat Services or interfere with any other party's use and enjoyment of any Etisalat Services or Products; not to attempt to gain unauthorized access to any Etisalat Services, other accounts, computer systems or networks connected to any Etisalat Services through hacking or any other means; 12 - CONTROL OF ACCESS DATA Etisalat reserves the right to manage and control the access to computer systems and data stored in Etisalat Website. 13 ACCESS SPEED Etisalat does not guarantee any specific response time for Etisalat Website access to Internet. 14 - PRIVACY POLICY Etisalat is concerned about the privacy of the Customers and Users Etisalat Website. Etisalat Website Privacy Policy, which forms part of these Terms and Conditions, is available at this website. Etisalat may change its privacy policy from time to time which changes will be effective from the date they are posted on Etisalat Website. 15 - DATA COLLECTION & PROTECTION POLICY The collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with Etisalat Website Data Collection & Protection Policy and the applicable laws in the United Arab Emirates. Etisalat Website Data Collection & Protection Policy forms part of these Terms and Conditions. Etisalat Website policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the Etisalat Website Privacy Policy, Etisalat Website Terms & Conditions and applicable Afghanistan law(s). COLLECTION OF PERSONAL DATA It may be necessary for the Customer to provide Etisalat with her / his personal information ("Personal Data") when Customers apply to EtisalatOnlineServices and/or continue to subscribe with Etisalat Online Services, a service and/or product. If Customer Personal Data is incomplete or incorrect, Etisalat may not be able to provide or continue to provide its Services to Customer. Customer agrees that her/his Personal Data provided to Etisalat may be used and retained by Etisalat and Etisalat may disclose and transfer (whether in Afghanistan or abroad) to Etisalat agents, contractors, any telecommunications operators, any third party service providers, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks, financial institutions, Etisalat professional advisers, any other persons under a duty of confidentiality to Etisalat and any of Etisalat actual or proposed assignees or transferees of Etisalat rights with respect to Etisalat to use, disclosure, holding, processing, retaining or transferring such Personal Data for the purposes mentioned above. Information needed to execute the transactions you request When Etisalat does require information from Customer, Etisalat will request Customer to submit this to Etisalat voluntarily. This information will help Etisalat to get in touch with Customer and process her/his requests where applicable. The information can also be used for marketing or quality assurance purposes. 16 - INTELLECTUAL PROPERTY, COPYRIGHTS AND TRADEMARKS The content of Etisalat Website is protected by copyright, trademark and other intellectual property rights as applicable. Content (including, but not limited to, information, communications, software, images and sounds contained on or available through the Etisalat Website) is provided by Etisalat, its content providers and third parties. The intellectual property rights to or over the contents contained in Etisalat Website belong to Etisalat, its content providers and/or third parties. All rights are reserved. The contents of the Site cannot be copied, reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying, printing or recording without the prior written permission of Etisalat. Customer/User agrees the material and content referred to above is for own personal use only and may not be used for commercial purposes. Customer, by submitting any materials to Etisalat via the Etisalat Website, via email or otherwise, irrevocably authorise Etisalat to copy, modify, distribute or create a derivative work from that content in any form. Customer warrants that the materials are fit for publication and agrees to indemnify Etisalat Website and Etisalat for any claim or demand, suit or other action brought by any third party against Etisalat in relation to such materials 17 - GOVERNING LAW & JURISDICTION The laws of the Afghanistan shall be the governing law and the courts of Afghanistan shall have exclusive jurisdiction to settle any dispute arising out or with respect to Etisalat Website.