Customer Loyalty Program

Welcome to Etisalat Customer Loyalty Program. This is exclusively designed for our esteemed customers, as a token of appreciation for the continued patronage. The program is designed to ensure additional  rewards for incremental usage. Possibilities galore to earn points for calls, data and digital events. Win the best of rewards from a plethora of options to choose from including On-net minutes, On-net SMS, Mobile data, International SMS, Top-ups etc. Make the most out of it!

  • How to enroll in Etisalat Customer Loyalty Program?

    Answer

    You can get enrolled in the program through any of the trailing options

    Type REG and send as SMS to short code 607

    Dial short code 607 and follow the voice instructions to register for the program.

    Type *607# on your mobile and press send.

    You shall receive a confirmation message against your enrolment request

  • How to Accumulate LOYALTY Points?

    Answer

    Once enrolled in, you can start accumulating loyalty points based on the following criteria:

    • Usage of bundles
    • Based on digital events
    • Higher denomination recharges etc

    The program is devised in such a way that customers with higher usage get incremental points with multipliers of loyalty points against different target slabs

  • How to Check Your LOYALTY Points balance?

    Answer

    You can check the LOYALTY points balance  through any of the following options

    • Send text message BAL to the short code 706
    • Type *706# on your mobile and press send
    • By calling 607 and following the instructions
  • What rewards & benefits can you redeem your LOYALTY points with?

    Answer

    • You can redeem the accumulated LOYALTY points against a variety of options including on-net minutes, on-net SMS, international SMS, data benefits, top ups etc
  • What are the steps involved to redeem LOYALTY Points?

    Answer

    LOYALTY  points can be redeemed by:

    • Sending the redemption Code for the selected Item as SMS to the short code 607
    • By calling 607 and following the instructions to redeem the desired item

    In order to exchange LOYALTY points against Top-up/premium SIM cards, customer has to visit the nearest Etisalat Flagship Store along with his/her identification documents (Tazkira/Passport/Other registration documents). Etisalat Customer Service Representative shall than assist you in exchanging your loyalty points for Top-up/Premium SIM cards. Registration/Activation against the premium SIM card will follow business rules.

  • Loyalty Points’ Validity, Expiry and Exchange Policy
    • Points begin to accrue basis the loyalty points usage categories, post enrolment to LOYALTY program.
    • The validity of network benefits redeemed (Free minutes/SMS/Mobile data) will depend on the redemption slab crossed
    • Loyalty Points earned will be valid for 6 months from date of Opt-in. Beyond 6 months, loyalty Points will get auto-expired & cannot be re-claimed
    • In case customer opts-out of LOYALTY Program, loyalty points will get forfeited.
    • LOYALTY points cannot be exchanged for cash.
    • LOYALTY points shall not expire if the customer enters One Way or Two Way Block state and customer can redeem these points after he/she becomes active again.
    • In case the subscriber migrates from one prepaid package to another, loyalty points will be carried forward to the new package.
  • Other Terms & conditions
    • No cash refund shall be provided by EA in lieu of any redemption item.
    • Customer can redeem Top-Up/ Premium SIM cards at EA flagship stores by furnishing proof of identification – Tazkira/Passport/Other mandatory registration documents.
    • Accepting or rejecting any redemption request shall solely be at the discretion of Etisalat Afghanistan.
    • EA will not be liable for any costs incurred by the customer in redeeming any reward.
    • All redeeming options are subject to availability.
    • Termination of connection implies automatic cancellation of LOYALTY membership and all remaining LOYALTY points will be forfeited by default
    • Usage of network benefits redeemed against LOYALTY points will not help avail additional LOYALTY points
    • Etisalat Afghanistan reserves the right to make any changes to the Loyalty Points Program structure, rewards & benefits, terms & conditions or to discontinue the program at any time at its sole discretion without any liability applicable.