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Value Added Services

Credit Transfer Service


With Etisalat Credit Transfer Service you can transfer credit from your Etisalat sim card to another Etisalat sim card.

How to Transfer:
  • You can transfer 10 times per day up to AFN100.
  • On your mobile screen type *125*Destination number*amount# & then press ok, system will ask you "press 1 to confirm the number", you just have to press 1 & ok; amount will be transferred
  • You will receive a confirmation SMS notifying that the credit transfer has been done successfully

For example: If you want to transfer AFN 50; on your mobile screen type *125*078X XX X XXX*50# & then press ok.

Charges: AFN 2/Transfer.

Voice Mail

Voice mail service will enable everyone who calls you to leave a message even if you are not reachable, and enables you listen to voice messages that were sent to you when you were out of reach.

How to activate:
  • To activate your voicemail service, go to the message menu of your mobile type svms & send it to 3378
  • Or, Call 888 or 0786-786786786 Etisalat Call Center to activate your voice mail service
  • After activating the voice mail service go to the divert option of your handset and divert all calls or any condition you wish (busy, no reply, switched off) to 009378303
  • To deactivate your voicemail service, go to the message menu of your mobile & type cvms & send it to 3378

How to use it:

Step 1: Sending Voice Mail:
To send a Voice Mail follow the following steps.
Dial "303+078XXXXXXX=>press ok=>Record Voice Message"=> press # key;
Press 1 to record again or press 2 to confirm the message.

Step 2: Listening to the Voice Mail
Dial 303 and follow the Voice Prompt to listen to your Voice Mail.

  • Press 1 to retrieve Messages
  • Press 2 to hear all Messages
  • Press 3 to send a time post message
  • Press 4 to delete all old messages
  • Press 5 to set your mail box
  • Press 0 for help

Charges:
  • Dialing short code 303 for retrieving voice mail messages is free of charge
  • Putting a voice mail message depends on the on-net price plan of the particular package

Missed call alert service

Our Missed Call Alert service enables you to know who called you while your phone was busy, switched off or outside the coverage area.With missed calls notification from etisalat you will still receive all your missed calls even if you are out of the coverage or service area or when your mobile runs out of battery. Your etisalat mobile phone makes it easy for you to find out who called while you were unreachable.

How to use it:
Activation:
  • To activate the service, go to the message menu of your mobile and type ( open & send it to 3378) the service will be activated automatically and the Out of reach option will be set on your phone by default and the service will be activate and within 24 hours .

  • To divert for others options refer to below chart.
Other Options
BusyGo to divert and select the busy option and click activate .there will be two option one for voice mail box and second option for others number select the others number and enter the short code (009378313) to divert to busy option.
Not answeredGo to divert and select the Not Answer option and click activate .there will be two option one for voice mail box and second option for others number select the others number and enter the short code (009378313) to divert to busy option.
Out reachGo to divert and select the Out Of Reach option and click activate .there will be two option one for voice mail box and second option for others number select the others number and enter the short code (009378313) to divert to busy option.
Not availableGo to divert and select the Not Available option and click activate .there will be two option one for voice mail box and second option for others number select the others number and enter the short code (009378313) to divert to busy option.



Deactivation:

To deactivate the service go to massage menu type (Cancel and send it to 3378)

Charges: 10 Afs per month only

Call Forwarding

If you are busy or away or your phone is switched off, you can simply forward all incoming calls to a landline or another mobile phone in Afghanistan where someone can receive call messages on your behalf.

How to use it:

You can activate Call Divert / Forwarding by using the menu function of your phone. Scroll to call setting forwarding and activate for the following options:

  • All Calls
  • If Busy
  • If no reply
  • If not reachable/switched off

Please refer to your mobile handset's user guide to activate this useful function.


Charges Cost (AFN) Details
Subscription Charges Free ABNE
Rental Charges Free ABND
Usage Charges As normal call charges With Call Divert / Forwarding you pay airtime charges for all forwarded calls

 

Call Forward/Divert(Postpaid)

If you are busy or away or your phone is switched off, you can simply forward all incoming calls to a landline or another mobile phone where someone can receive call messages on your behalf. If you forward/divert to an ON-Net number, the calling party will be charged an ON-Net rate, an the called party which has forwarded the number will be charged for an ON-Net call as well. If you forward your calls to an Off-net or International number, the calling party will be charged for a local on-net call, the called party will be charged for Off-net/International call.


How to use it:

Call forward is a default service free of any subscription charges. You can activate Call Divert / Forwarding by using the menu function of your phone. Scroll to call setting forwarding and activate for the following options:

  • All Calls
  • If Busy
  • If no reply
  • If not reachable/switched off

For any further assistance please call our Customer Care Center at 888 or 0786-786786

Call Conference

The Etisalat Call Conference Service enables you to talk with 5 callers at the same time. The charges for Call Conference will be as per outgoing call rates.

How to use it:
  • To set-up a conference call, a customer has to put the current call on hold by going to the call hold option in the menu and then dial the other number.
  • once the other number picks up the phone then the calling party puts the 1st number on call un-hold and the conference begins.
  • In this scenario the customer is now talking to 2 people and will be charged for two calls, and then he will be billed at of outgoing calls.
  • This service is applicable to all Local and International calls

Charges:15 Afs per month

Opt in Opt out method

Activation: Open< space> cc send to 3378
Deactivation: Cancel< space> cc send to 3378

Call Waiting

It's a basic supplementary service given along with the connection so, now there is no chance of missing an important call while you are on the phone!

If you are online with party B and party C calls you
You will get to know that C is calling (C waiting will be shown on screen) and you will get a chance to swap your calls
In case you don't accept the call from C and after the call with B is over, you will get a missed call from C whom you can call later.
While dialing your number, C will not get you as busy.

Usage

Please refer to your mobile handset's user guide to activate this useful service.

Charges

Call waiting service Cost (AFN) Detail
Subscription Charges Free  
Rental Charges Free  
Usage Charges Free  

 

Call Baring

Call Barring enables you to restrict or bar certain or all types of calls to and from your mobile phone i.e. outgoing calls, outgoing international calls, and incoming calls. Call Barring is activated with a personal code.

How to use it:

Please refer to your mobile handset's user guide to activate this useful service

Charges Cost (AFN)
Subscription Charges Free
Rental Charges Free
Usage Charges Free


SMS+


Introduction

Etisalat offers the coolest SMS features from SMS Plus service. Now you can Forward SMS to multiple numbers , Copy SMS , insert your signature , Filter your SMS without having to receive junk messages ,SMS delivery receipt & many more features. To access SMS PLUS you need to type the following link on your web browser http://smsplus.etisalat.af/

SMS Features


SMS Forwarding

Allows subscriber to forward SMS's to a third party number in case of using a new phone number, phone failure, phone power outage or roaming overseas.

SMS Copy

Allows the mobile subscriber to keep a copy of the SMS received in another mobile number or E-mail address.

SIM Filter

Subscribers have the capability to filter junk messages without having to receive them all in the inbox.

SMS Auto Reply

SMS Auto-Reply service, the system automatically returns a preset message to the sender when the called terminal subscriber cannot reply the message, such as on a business trip, at a meeting, or on vacation.

Personal Signature

When the calling party sends a short message, the system sends the message to the called party after appending a personalized signature to the end of the short message automatically.

SMS Storage

Short message warehouse backs up short messages of a user to the system database synchronously. The user can query and manage the messages via web.

Group SMS

User can create his / her preferred group and send SMS

Web SMS :
Subscriber can log on to the Website that the system provides and send short messages to other users.

SMS receipt

After a user sends a short message, the system sends a receipt to the user indicating the status of the short message, and includes related information in the receipt in addition to the basic content.


Activation & deactivation
Service Activation Deactivation Monthly Rental
SMS Forwarding S<space> SFD send to 3378 C<space> SFD send to 3378 60AFSl
SMS copy S<space> SCP send to 3378 C<space> SCP send to 3378 30AFS
SMS Filter/Black list S<space> SFL send to 3378 C<space> SFL send to 3378 Per block 30 AFS
SMS personal signature S<space> SPS send to 3378 C<space> SPS send to 3378 25 AFS
SMS Auto-reply S<space> SAR send to 3378 C<space> SAR send to 3378 30AFS
SMS Storage S<space> SST send to 3378 C<space> SST send to 3378 60AFS
SMS Web S<space> SWB send to 3378 C<space> SWB send to 3378 60AFS
Group SMS S<space> SGP send to 3378 C<space>SGP send to 3378 60AFS
SMS Receipt S<space> SRC send to 3378 C<space> SRC send to 3378 25 AFS


SMS to E-Mail

Now, you don't need computer & internet to send and receive e-mails. You can do it from your mobile with Etisalat.

Method of usage:

Just follow below simple steps:

  • SMS to email with a Subject: Go to the message menu, write the destination email address, add a space & write the subject of your email in brackets followed by another space then write your email or message and send it to 1103
  • E-mail to SMS: Compose your email & send it to the mobile email address This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note: (xxxxxxxxx represents the destination mobile number).

Charges:
  • Sending SMS to e-mail is only charged AFN 2.5/SMS
  • Receiving an e-mail on your mobile phone is free of charge

For any further assistance please call our Customer Care Center at 888 or 0786-786786

SMS Bundle

Enjoy Unlimited SMS from Etisalat

Daily On-net unlimited SMS Bundle

Description: For Afs. 10 you can enjoy unlimited SMSs for 1 day.
Validity: 1 Day.
Activation Method: Just type BDS and send it to this short code 3378

Weekly On-net unlimited SMS bundle

Description: For Afs. 30 you can enjoy unlimited SMSs for 7 days
Validity: 7 days from date of subscription
Activation Method: Just type BWS and send it to this short code 3378

Monthly On-net unlimited SMS bundle

Description: For Afs. 65 you can enjoy unlimited SMSs for 30 days
Validity: 30 days from date of subscription
Activation Method: Just type BMS and send it to this short code 3378

*Fair usage policy applies. Enjoy the bundle and stay connected to Etisalat.