At Etisalat Customer Care, Customer Experience and Customer Operations, we all sing the same tune - “Our Customers are our Partners”
Customer Care at Etisalat is an innovative customer-centric concept through which we believe in empowering our customers and engaging our visitors.
Our staff act as advisors and consultants; working on behalf of our customers and for their benefit.
What differentiates us from others is our Customer Journey that spans the entire range of Customer Interfacing points – starting at Concierge Service, Contact Centres, Hot-Lines, IVR, Website, Chat, Email, Point of Sales, Flagships, Franchises and ending at our Distributors.
Our core value of ensuring a great experience for our customers places you at the heart of our success. Safeguarding your trust and respecting your confidence is something we achieve by exceeding your expectations of service, quality and value. To care and help is something that we seek in each member of our team, and this makes the experience of Etisalat Customer Care unique and also makes our customers feel that it is “care coming from the heart.”
Etisalat Customer Care caters to a diverse clientele spread across Afghanistan and is delighted to be there for its customers, anywhere, anytime
- Customer Care OnlineWherever you are, whenever you need assistance and whatever you desire, you can reach your consultant at care.etisalat.af. Here, you can submit your inquiry or request or even engage in a live chat with your consultant.
- Knowledge Online
Our knowledge base is online, researchable, intuitive, insightful and easy to use, giving you all you need to know about our products and services in one convenient place. You can also browse news and troubleshoot to solve your problems.
- Email us wherever you are
- SMS us whenever you need
Send an SMS to 222 and your consultant will be there for you instantly attending to your needs and taking care of your inquires.
- Call us 24/7
At any time of the day or night, you can count on our skilled team of Customer Care Consultants who are always ready with a smile and a helping hand. Just dial 888 and you can enjoy our ever-ready Customer Care!
- Dedicated Corporate Relationship Support
By providing our corporate clients with dedicated support, our Corporate and Enterprise Consultants happily assist with personalized connectivity solutions and a wide array of services. Just dial 777 to ensure that your connections remain seamless and strong.
- Dealers and Retailers Support
We have the leading customer care footprint across Afghanistan, ensuring that you can find a Customer Care Centre, Franchise Centre, or our any one of our numerous Partner Retail Outlets almost anywhere.
- Concierge Service
At Etisalat, we understand that your needs are as unique as you are. So to cater on these special needs, we add a personalised touch. Now, you can enjoy our unique Concierge Service which will give you a dedicated consultant working only for you, taking the time to understand you and then satisfying your exact needs.
We understand that help should always be at hand, hence we have a wide choice of conveniently located Care Centres for you.
Saturday to Thursday: 8.00 AM to 4.00 PM
|Province||Shop Address||SIM Registration|
|Andkhoy||Market Saranwal, Andkhoy Bazar 2nd Floor||Available|
|Badakhshan||Share-e-Now faizabad next to maiwand bank Badakhshan||Available|
|Badakhshan||Faizabad city In front of Eshan-e-Awoleya Hotel|
|Baghlan||Pule Khumri, Pule Khumri Bazaar Sarak-e-Qeshlaq|
|Bamyan||Bamyan New City, Ghulghula second street||Available|
|Farah||Farah Main Bazaar, Jade Market Sarafi.|
|Faryab||Maimana, Maimana Market 2nd Floor, Maimana Bazar||Available|
|Ghazni||Ghazni Bazaar, Jade Bazaazi||Available|
|Helmand||Beside Lashkargah Muncipality blocks 1st Street||Available|
|Herat||Chawk gulha mushtama kasra business center 2nd floor Heart||Available|
|Herat||Chowke Gulha, Kasra Market||Available|
|Herat||Jebrail Center District Heart|
|Herat||Bazar -e-Khona Shendand District|
|Jawzjan||Shiberghan City Bandar e aqcha next to the public hospital||Available|
|Kabul||Haji Yaqoub square, Share-e-Now Ehsan Plaza Building, Kabul||Available|
|Kabul||Shaheed Abdul Haq square Matbaa Street, Microarray # 2, Kabul||Available|
|Kabul||Malik Azghar square, Gull Bahar Center 4rd floor Kabul||Available|
|Kabul||Khisht-e-Okhteef square Parwan Plaza, Laycee Mariam Kabul||Available|
|Kabul||Naqash Bus Stop Hameed Business Center Dasht-e-Barchi Kabul||Available|
|Kabul||Khairkhana, 500 Family Square||Available|
|Kabul||Kote Sangi, Dunyae Mobile Market, second floor||Available|
|Kabul||Shahre Naw, Chahrahi Ansari (Ansari squar), Insaf Hotel, first floor||Available|
|Kabul||Ahmad Shah Baba Mena; Dawood khan Square near to azrakhsh Course||Available|
|Kabul||Sare Zerzameni Deh Afghanan second floor||Available|
|Kabul||Khair Khana Golai Hese Awal Next to Azizi Bank||Available|
|Kabul||4th Microrayan, Infront of Shinozada Hosp||Available|
|Kabul||Karte Naw, Insaf squar 1st street , Near Azizi Bank||Available|
|Kabul||Taimani squar 1st street next to Qasr-e-Binazer hotel||Available|
|Kabul||Kabul International Airport|
|Kabul||Sarobi Bazar Infornt of Police DHQ|
|Kabul||Shahre Naw, Beside Pump Station|
|Kandahar||Chowke Madad, Ansari Plaza||Available|
|Kandahar||Sardar Malik Squrare, Merwais Market 1st Floor , Shope #210||Available|
|Kapisa||Mahmood Raqi City|
|Khost||Khost Bazaar, Afghan Tower Ground floor||Available|
|Kunar||Asadabad, Central Bazaar, Beside Azizi Bank, Abdul Wahab Market, Second Floor||Available|
|Kunduz||Jad-e-Wolayat Shinwari Market Kundoz City||Available|
|Kunduz||Kundoz City, In front of Abdulwakil Masjid Khanabad Bandar||Available|
|Kunduz||Opposite Sare-e-badam, Kunduz City||Available|
|Laghman||Ulfat Square, Infront of Governor Office||Available|
|Mazar-e-Sharif||Darwaze-Balkh Aria Market 2nd floor Mazar||Available|
|Mazar-e-Sharif||Darwaze Shadyan, Turabi hotal second floor||Available|
|Mazar-e-Sharif||Qumandani Amnya Square , infront of Baihaqi Book store||Available|
|Nangarhar||Daramsal Square Golden Market near 4th old police station Jalalabad||Available|
|Nangarhar||Marco, Jalalabad Torkum Road||Available|
|Nangarhar||Chowke Mukhaborat; Jalalabad City||Available|
|Paktia||Gardiz, Gardiz Chawak|
|Panjsher||Wonaba Phanjsher City|
|Parwan||Charikar Bazaar, Payan Bank Mali Afghan, Moqabel Sarak Sabeqa Pacha Sahib, Jada Kabul Parwan||Available|
|Samangan||Aibak City Jada-e-Qotbudin|
|Sarepul||Sare pul Center Shahre Naw|
|Takhar||Payane Chowk Taloqan Next to MTN Showroom||Available|
|Takhar||Takhar City In Front of Ibnisena Clinic|
|Maimana||Maimana market, Maimana bazar||Available|